You should place your order as soon as you know that you’re having a party
Yes, we require a 30% deposit to reserve rentals for your special event
Full payment is due the day before delivery, or at time of pick-up (for will call orders)
Yes, you can make changes to your order up to one week before your event. If custom items are added to you order, i.e., special linen or special fabricated pieces, we ask that no changes are made to those items within two weeks of your event.
No, all we ask is that you clear any food particles from plates and place back into crates. For glassware, please drain liquid and put glasses back in the upright position.
We understand that accidents happen and will not charge you for one or two broken glasses or plates. However, if a significant amount is returned broken, we will charge the customer.
Yes, we charge a delivery fee for rentals.
There is no flat rate for delivery. Cost of delivery depends on any special needs, such as timed or same day delivery and pickup, stairs and other contributing factors.
Yes, in fact we prefer to deliver midweek and strike down Monday or Tuesday. We do not charge an additional fee for rentals delivered earlier than event date.
No, unless specifically requested or arranged, setup is not included in the delivery fee. Additional fees do apply for setup. However, we will leave the rentals in a convenient location to make setting up easier for the client.
Yes, if an onsite consultation is needed, we will schedule a time and date to meet.
Our office is open during business hours and welcome any walk-ins for those who want to view our inventory. If you would like someone to help you thoroughly we recommend you make an appointment so that we can specifically dedicate enough time to discuss your event.

Have any questions not listed? Please feel free to let us know!
support@therentalave.com